Terms of service

Terms of Service

Effective Date: June 13 , 2026

Welcome to  trivon ("we," "our," "us," or the "Store"). By accessing or using our website and purchasing products from us, you agree to be bound by these Terms of Service ("Terms"). If you do not agree with these Terms, please do not use our website.

1. Account Terms

By creating an account with our Store, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

You agree to notify us immediately at trivon.help@gmail.com if you suspect any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent or unlawful activities.

2. Pricing and Payment

All prices displayed on our website are listed in Indian Rupees (INR) unless otherwise stated.

We reserve the right to modify prices at any time without prior notice. However, any price changes will not affect orders that have already been confirmed.

Payment must be made using the payment methods offered on our website. Orders using Cash on Delivery (COD), where available, are subject to verification and acceptance.

We reserve the right to refuse or cancel any order if payment cannot be processed or if fraudulent activity is suspected.

3. Product Descriptions

We strive to ensure that product descriptions, images, specifications, and other content are accurate and up to date.

However, we do not warrant that product descriptions or other content on the website are complete, accurate, reliable, current, or error-free.

Actual product colors and appearance may vary slightly due to differences in device displays and manufacturing variations.

4. Order Acceptance

Your placement of an order constitutes an offer to purchase a product.

All orders are subject to acceptance and availability. We reserve the right to refuse, limit, or cancel any order at our sole discretion, including in cases involving:

  • Product unavailability;

  • Errors in pricing or product information;

  • Suspected fraudulent transactions;

  • Violation of these Terms.

If your order is canceled after payment has been received, an appropriate refund will be issued in accordance with our refund policy.

5. Shipping and Delivery

We aim to process and dispatch orders within the timelines communicated on our website.

Estimated delivery times are provided for convenience only and are not guaranteed.

Delivery timelines may vary due to factors beyond our control, including courier delays, weather conditions, public holidays, or operational disruptions.

Customers are responsible for providing accurate shipping information. We shall not be liable for delays or non-delivery arising from incorrect address details.

For shipping-related inquiries, please contact us at trivon.help@gmail.com.

Orders are generally processed within 1-3 business days unless otherwise stated.

6. Returns and Refunds

Our returns and refunds are governed by our Return and Refund Policy.

Customers seeking a return or refund must comply with the conditions and timelines specified in that policy.

Approved refunds will be processed using the original payment method, unless otherwise agreed or required by applicable law.

For return or refund assistance, please contact trivon.help@gmail.com .

7. Prohibited Uses

You agree not to use our website:

  • For any unlawful purpose;

  • To violate any applicable laws or regulations;

  • To infringe upon intellectual property rights;

  • To transmit malicious software, viruses, or harmful code;

  • To engage in fraudulent or misleading activities;

  • To interfere with the security or operation of the website;

  • To collect or misuse personal information belonging to others;

  • To harass, abuse, threaten, or discriminate against any individual or group.

We reserve the right to terminate access to our website for violations of these Terms.

8. Limitation of Liability

To the fullest extent permitted by applicable law,  trivon, its owners, employees, affiliates, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to:

  • Your use of, or inability to use, the website;

  • Delays in delivery;

  • Product availability issues;

  • Errors or interruptions on the website;

  • Unauthorized access to your information.

Our total liability, if any, shall not exceed the amount paid by you for the relevant product giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded under applicable Indian law.

9. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, the use of our website, or purchases made through the Store shall be subject to the exclusive jurisdiction of the competent courts located in  Murshidabad, West Bengal, India.

10. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice.

Any changes will become effective immediately upon publication on this website. Continued use of the website following such changes constitutes your acceptance of the revised Terms.

11. Contact Information

If you have any questions regarding these Terms of Service, please contact us at:

Email: trivon.help@gmail.com

Store Name: Trivon