Refund policy

Return & Refund Policy

Thank you for shopping with Trivon.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at trivon.help@gmail.com with your order details and the reason for the return.

Return instructions and the appropriate return address will be provided once your return request has been reviewed and approved.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

For any questions regarding returns, you can contact us at trivon.help@gmail.com.

Damages and Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective or damaged;

  • You received the wrong item;

  • The product has a manufacturing defect.

We will review the issue and work to resolve it as quickly as possible.

Non-Returnable Items

We do not accept returns in the following cases:

  • Sale or clearance items;

  • Gift cards;

  • Customized or personalized products;

  • Products that have been used, washed, altered, or damaged after delivery;

  • Returns requested due to a change of mind or incorrect size selection by the customer.

If you have any questions regarding whether your item qualifies for a return, please contact us before initiating the return process.

Exchanges

At this time, we do not offer direct exchanges.

If your return request is approved, you may place a new order for the desired item separately.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that banks and payment providers may require additional time to complete the refund process.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at trivon.help@gmail.com.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us at:

Email: trivon.help@gmail.com

Store Name: Trivon